Return and Refund Policy
Thanks for choosing Spervi! We are dedicated to ensuring a hassle-free shopping experience from start to finish. If your order doesn't meet your expectations due to an issue, our straightforward return and refund procedure is designed to fix the problem promptly.
1. 30-Day Guarantee Window
You have up to 30 days from the date your tracking shows as delivered to request a return, replacement, or refund for your item.
2. Broken or Defective Goods
If your item is damaged during shipping or arrives broken, we will immediately send a brand-new replacement or provide a full refund at no additional cost to you.
3. Wrong Item Received
In the event you get a product that differs from what you ordered (such as an incorrect variant, size, or color), you are entitled to a full refund or a free replacement with the correct item.
4. Accidental Orders & Mistakes
If you made an error during checkout, please reach out to us right away at hello@spervi.com. We can easily adjust or cancel orders that are still processing in our facility. However, once the package has been shipped out, we are unable to change the order or offer refunds for accidental purchases.
5. "Change of Mind" Returns
We gladly fix issues involving defective or incorrect items, but we do not process refunds or returns if you simply change your mind. Since Spervi covers hefty international logistics fees to offer you FREE worldwide shipping, we cannot accommodate non-essential returns. All claims must involve a legitimate issue, like a product defect or an incorrect item delivery.
6. EU Customer Right of Withdrawal
Shoppers located in the European Union have the legal right to cancel their order within 30 days of receiving their final package.
How to exercise this right: Send a clear withdrawal request with your order details to hello@spervi.com.
Order Cancellations: EU customers can cancel any time before the item ships by contacting our support team immediately.
Refund Processing: After submitting your formal withdrawal notice, your refund will be issued within 14 days. We cover the return shipping costs completely and will arrange a free home pickup for the item.
7. How to Submit a Claim
To initiate a refund or replacement, simply send an email to hello@spervi.com attaching clear photos or a short video of the received item and packaging. Our support team will review your evidence within 24 to 48 hours and follow up with an email confirming your refund or replacement.
8. Refund Timeline
All monetary refunds are handled securely via Shopify Payments. Once we approve your request, the platform returns the funds to your original payment method, which typically takes 2 to 10 business days to clear. If you don't see the funds in your account after 10 full days, please email hello@spervi.com so we can look into it for you.
9. How Returns Are Handled
Because we operate multiple warehouses worldwide, our team will review your specific item's value and condition before providing return instructions. If we require the item to be sent back, there will be no hidden fees for you. We partner with convenient services like packagesender.com to arrange easy, free home pickups for faulty or mistaken goods, taking the hassle entirely off your hands.
For any additional questions or support, feel free to reach out to us anytime at hello@spervi.com. We value your trust in Spervi and are always here to help.